TRUST AND QUALITY

TodayGiG offers you a safe & reliable payment system.

TodayGiG payment system is integrated with the order tracking system, ensuring the synchronization betweens user interactions and admin controls for any transactions.

Let’s look at this example for better understanding the flow:

Buyer orders a TodayGiG:

When the buyer successfully places an order, the money is sent through a payment gateway to the admin account. In time, the order status is changed from Pending to Active. The virtual money is updated to the Seller’s credit account, letting him know that he can start to work on that order. Each transaction will be logged in the system for admins to manage.

Seller withdraws:

When the Seller account reaches the pre-defined minimum payout, the Seller is able to send a withdrawal request to the Admin. The Admin reviews the request and decides to send the payment to that Seller manually right away or in a monthly routine. Notification will be shown on the Seller’s dashboard.

Dispute:

When the Seller doesn’t complete an order on time or deliver the work with bad quality, the Buyer can send a dispute request to Admin. In another hand, if the Seller believes he has done a good job but the Buyer doesn’t accept his work, the Seller can also send a dispute request to Admin.

Admin will be the one to decide the winner of each case and transfer the money to the winner’s credit account. Since the Seller can only withdraw money for the finished Jobs, you have complete control in any dispute cases.

Reviews

  • Feedback reviews provided by buyers while completing an order are an essential part of TodayGiG’s rating system. Reviews demonstrate the buyer’s overall experience with the sellers and their service. Buyers are encouraged to communicate to the seller any concerns experienced during their active order in regards to the service provided by the seller.
  • Leaving a buyer’s feedback is a basic prerogative of a buyer. Feedback reviews will not be removed unless there are clear violations to our Terms of Service.
  • To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Fiverr platform from users within our Community. Purchases arranged, determined to artificially enhance seller ratings, or to abuse the TodayGiG platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
  • Feedback comments given by buyers are publicly displayed on a seller’s Gig page. Buyers have the option not to include a comment, but still rate the service. Cancellation of an order does not remove feedback unless mutually agreed.
  • Work Samples are the delivered images and videos sent to a buyer in a delivery message. Work Samples are added to a seller’s Live Portfolio on their Gig page if the buyer chooses to publish the Work Sample while providing a public feedback review.
  • Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited.
  • Responding and posting a review: Once work is delivered, the buyer has three days to respond and post a review (or 14 days for Gigs with shipping). If no response is provided within the response period, the order will be considered completed.
  • Users are allowed to leave reviews on orders up to 30 days after an order is marked as complete. No new reviews may be added to an order after 30 days.
  • Sellers may not solicit the removal of feedback reviews from their buyers through mutual cancellations.