Welcome to TodayGiG.com. TodayGiG.com is a marketplace platform for services performed by its users.

The following terms and conditions (these “Terms of Service”), govern your access to and use of the Today GiG website, including any content, functionality and services offered on or through www.TodayGiG.com (the “Site”), by TodayGiG Ltd.

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found here, incorporated herein by reference. If you do not want to agree to these Terms of Service or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

This Site is offered and available to users who are 13 years of age or older. If you are under 13 you may not use this Site or the Today GiG services. By using this Site, you represent and warrant that you are of legal age to form a binding contract and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.

 

 

How the website works

  • You must be registered on TodayGiG in order to buy or sell through the site. Registration is free for both Buyers and Sellers
  • Individual services are set at a fixed price, starting at $4 (Four Dollar)
  • Payment is made in advance for all services and payment is released to the Seller upon mutually agreed completion of the service
  • Members anywhere  can pay for services in their local currency. All currency conversion rates are subject to the terms of the payment processor (e.g. PayPal/Stripe)
  • You may not offer or accept payment for services on TodayGiG using any method other than by placing an order through TodayGiG.
  • Buyers are granted all rights in the work delivered (e.g. copyright in designs), unless otherwise specified by the Seller within their service description or as agreed with the Buyer.

Key Terms

Gigs® are services offered on TodayGiG.

Sellers are users who offer and perform services through Gigs on TodayGiG.

Buyers are users who purchase services on TodayGiG.

Gig Page is where the seller can describe their Gig and the Gig’s terms, and the buyer can purchase the Gig and create an order.

Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.

Gig Multiples are additional quantities of unique orders from the seller’s Gig.

Gig Packages allow sellers to offer services in different formats and prices. Packages can include upgrades, which lets sellers price their service for a basic price of over $4.

Custom Offers are exclusive proposals that a seller can create in response to specific requirements of a buyer.

Custom Orders are requests made by a buyer to receive a Custom Offer from a seller.

Orders are the formal agreement between a buyer and seller after a purchase was made from the seller’s Gig Page.

Order Page is where buyers and sellers communicate with each other in connection with an ordered Gig.

Disputes are disagreements experienced during an order between a buyer and seller on TodayGiG.

Revenue is the money sellers earn from completed orders.

Sales Balance is cleared revenue from completed orders for sellers to withdraw or use to purchase Gigs.

Shopping Balance is shopping credit collected from cancelled orders or TodayGiG promotions to be used for purchasing Gigs.

 

 

Sellers

Basics

  • Sellers create Gigs® on TodayGiG to allow buyers to purchase their services.
  • Sellers may also offer Custom Offers to buyers in addition to their Gigs.
  • Each order you sell and successfully complete, accredits your account with a net revenue of 80% of the purchase amount.
  • Today GiG accredits sellers once an order is completed. See our “Orders” section below for a definition of a completed order.
  • If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s Shopping Balance.
  • Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 9 days after the order is marked as complete. Top Rated Sellers and Pro Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.
  • Sellers can promote their Gigs or any TodayGiG content via the AdWords platform.
  • Sellers may withdraw their revenues using one of TodayGiG’s withdrawal options.
  • The seller’s rating is calculated based on the order reviews posted by buyers. High ratings allow sellers to obtain advanced seller levels (see Levels below).
  • For security concerns, TodayGig may temporarily disable a seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by buyers, or associating multiple TodayGiG accounts to a single withdrawal provider.

Gigs®

  • Sellers are allowed to post a select amount of active Gigs based on their Level status.
    • 5 Gigs for sellers without a Level status.
    • 10 Gigs for Level 1 sellers.
    • 15 Gigs for Level 2 sellers.
    • 25 Gigs for Top Rated sellers.
  • Gigs created on TodayGiG are User Generated Content.
  • Gigs may be removed by TodayGiG for violations to these Terms of Service, which may include (but are not limited to) the following violations and/or materials:
    • Illegal or Fraudulent services
    • Copyright Infringement, Trademark Infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here
    • Adult oriented services, Pornographic, Inappropriate/Obscene
    • Intentional copies of Gigs
    • Spam, Nonsense, or Violent Gigs
    • Gigs misleading to buyers
    • Reselling of regulated goods
    • Services that extend beyond 30 days of service duration
  • Gigs that are removed for violations mentioned above, may result in the suspension of the seller’s account.
  • Gigs that are removed for violations are not eligible to be restored or edited.
  • Gigs may be removed from our Search feature due to poor performance and/or user misconduct.
  • Gigs may include pre-approved website URLs contained within the Gig description and requirements box. Gigs containing websites promoting content, which violates TodayGiG’s Terms of Service, will be removed.
  • Gigs are required to have an appropriate Gig image related to the service offered. An option to upload two additional Gig images are available to all sellers.
  • Gigs may contain an approved Gig Video uploaded through the Gig management tools available on TodayGiG.
  • Statements on the Gig Page that undermine or circumvent these Terms of Service is prohibited.
  • Eligible Gigs and sellers may price their Gigs at a base price beyond $4. Base prices on Gigs can be set to $4, $5, $10, $25, $50, and $100.
  • Eligible Gigs in select Categories may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.

Gig Extras

  • Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.
  • Gig Extras may be removed for violations of our Terms of Service. For specific terms, please see the Gigs® section above for a list of services that violate our Terms of Service. Gigs are subject to be removed due to violations found in Gig Extras.
  • The amount of Gig Extras, which can be offered, and the price for each Gig Extra, is based on your seller Level. More information surrounding your accounts eligibility for Gig Extras can be found here.
  • Services offered through Gig Extras must be related to the base service and part of the deliverables on the order.
  • Gig Extras may cover different categories of services that are components to a higher quality delivered service.
  • Sellers have the option to extend the duration of an order for each Gig Extra that is added to the order. This is to cover the time needed to complete the extra service.

 

Levels

TodayGiG is all about helping sellers leverage their skills. We seek to empower top performing sellers with helpful tools to grow their business. Sellers who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, TodayGiG may reward them with new statuses, special opportunities, benefits, and tools that come with it.

  • TodayGiG sellers can gain account Levels based on their activity, performance and reputation. The advancement criteria can be found here.
  • Advancement in Levels are updated periodically by an automated system.
  • The current Levels a seller can achieve are, Level 1, 2, and Top Rated.
  • Sellers who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their seller status and the benefits that come with it. For example, late deliveries, warnings to the seller’s account and cancellations can cause a seller to move to a different Level.
  • Advanced levels provide their owners with additional benefits, including offering gigs for higher prices through Gig Extras, or selling their Gig in multiples.

Top Rated Sellers

  • Top Rated Sellers are chosen manually by Today GiG editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Sellers gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
  • Top Rated eligibility is constantly evaluated by Today GiG to ensure that the quality standards and expectations of the Top Rated selection is kept. TodayGiG retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Top Rated status and the benefits that come with it.

Pro Sellers

  • Pro Sellers are pre-verified professionals who undergo a vetting process by TodayGiG editors. Applying for Today GiG Pro is open to everyone: professional freelancers who are new to TodayGiG, as well as existing Today GiG sellers.
  • Pro Sellers eligibility is constantly evaluated by Today GiG to ensure that the quality standards and expectations of the Pro Seller selection is kept. Today GiG retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Sellers who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.

Seller Features

TodayGiG sellers have access to several exclusive features that help customize the way their services can be offered.

Custom Offer

  • Sellers can also send Custom Offers addressing specific requirements of a buyer.
  • Custom Offers are defined by the seller with the exact description of the service, the price and the time expected to deliver the service.
  • Custom Offers are sent from the conversation page.
  • Services provided through Custom Offers may not violate Today GiG Terms of Service.
  • Project Milestones:
    • Custom Offers above $100 may include up to three project milestones. Each milestone is paid and delivered separately in accordance with each Custom Offer’s description and timelines.
    • A milestone is marked as Complete after it is delivered by the seller and then accepted by the buyer. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 5 days after marked as Delivered, however, in such case the order will be stopped and all further milestones will be cancelled.
    • Once a milestone is delivered, Buyers may choose to either continue with the order and pay for the next milestone, or to stop the order. Please note that if you choose to stop the order, the current delivered milestone will not be cancelled.

Today GiG Anywhere

  • TodayGiG Anywhere is a feature that allows sellers to send Custom Offers outside of TodayGiG.
  • Services offered through Today GiG Anywhere must comply with our Terms of Service.
  • Users accessing and purchasing from a TodayGiG Anywhere offer that are not already members of TodayGiG, will be required to register with Today GiG to create an order.
  • Sellers are required to deliver proof of completion of services in the order page. Please see our Orders section for further details.
  • Communication for handling orders should be performed on TodayGiG, through the order page. Users who engage and communicate off of TodayGiG will not be protected by our Terms of Service.

Stock Images

  • Eligible Gigs have the option to use Stock Images.
  • “Stock Images” is a Gig Extra that allows sellers to choose from an exclusive catalog of images as part of the final delivery of work.
  • Sellers earn 25% of revenue from the Stock Images Extra, for completed orders only.
  • Important: Each selected Stock Image is authorized for a one time use. The selected image is integrated with the delivered work only and not as a stand-alone or for recurring use. Sellers are unauthorized to share the original image file with the Buyer or any third party.
  • Important: If you cancel an order that includes a Stock Image, the usage of that Stock Image will be cancelled as well and you will no longer be able to use the Stock Image Extra on the same order.
  • All Stock Images are licensed by GettyImages®, who has full ownership and copyrights to the Stock Images provided on TodayGiG and shall be responsible for all Stock Images and their quality.
  • When using Stock Images, you represent and warrant the following:
    • You may not sell, modify, re-use, re-sell, distribute, display, reproduce or make any other use of the Stock Images.
    • Stock Image(s) may not be used:
      • on a stand-alone basis with no other content;
      • for pornographic, defamatory or other unlawful purposes;
      • as templates used to create multiples copies of the same Gig;
      • for the purpose of enabling file-sharing of the image file; or
      • in logos, trademarks, services marks or any other branding or identifiers.
    • If Stock Images featuring individuals is used in connection with a sensitive, unflattering or controversial subject, you must include a statement that the image is used for illustrative purposes only and the individual is a model.
    • You may not activate the “right-click” function in Stock Images, remove any metadata in Stock Images, or reverse engineer, decompile, or disassemble the Stock Image(s) to enable the download or use Stock Images on a stand-alone basis.
    • No ownership or copyrights to Stock Images are granted to you.
  • Users can contact TodayGiG’s customer support department for assistance here.

 

Shipping Physical Deliverables

Some of the services on TodayGiG are delivered physically (arts and crafts, collectable items, etc.). For these types of Gigs, sellers may decide to add shipping charges. Sellers can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else).

  • Gigs that include shipping costs must have physical deliverables sent to Buyers.
  • Shipping costs added to a Gig only pertains to the cost sellers require to ship physical items to Buyers.
  • Important: Buyers who purchase Gigs that require physical delivery, will be asked to provide a shipping address.
  • Sellers are responsible for all shipping arrangements once the buyer provides the shipping address.
  • TodayGiG does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
  • A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the order page when delivering your work.

Printing Services

  • Some of the services on TodayGiG can be printed and physically delivered (Business Cards, Canvas/Poster Prints, T-Shirts, Flyers, Stationery, etc.).
  • Important: Buyers who use the Printing Services that require physical delivery, will be asked to provide a shipping address.
  • Printing Services are powered by VistaPrint and subject to VistaPrint terms of use, who shall be responsible for packing shipping, tracking, quality, and condition of items or their delivery. TodayGiG does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping. Users can contact TodayGiG’s customer support department for assistance here.
  • You can use the Printing Services for delivered work, to which you own all right, title, and interest. Such delivered work must not contain any libelous or otherwise illegal content, and does not actually or potentially infringe or misappropriate the copyright, trademark, or proprietary or intellectual property right of any person. You can report any claims of copyright infringement (DMCA notices) or trademark infringement in accordance with our Intellectual Property claims procedures that can be reviewed here.
  • Upon completion of a Printing Order, Buyer will receive a confirmation email containing a Printing Order ID as well as the specific details of the Printing Order.
  • By using the Printing Services you hereby grant to TodayGiG and VistaPrint, a non-exclusive, worldwide, royalty-free sub-license to edit, modify, adapt, translate, exhibit, publish, transmit, copy, prepare derivative works from, distribute, perform, display and use any delivered work in order to perform the Printing Services.
  • Users can contact TodayGiG’s customer support department for assistance here.

Withdrawing Revenues

  • To withdraw your revenue, you must have an account with at least one of TodayGiG’s withdrawal methods.
  • Your TodayGiG profile can be associated with only one account from each TodayGiG withdrawal methods. A withdrawal provider account can be associated with only one TodayGiG profile.
  • Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 9 days after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.
  • To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process
  • Withdrawals can only be made in the amount available to you.
  • Withdrawal fees vary depending on the withdrawal method.
  • Withdrawals are final and cannot be undone. We will not be able to refund or change this process once it has begun.

Withdrawal Methods

METHOD FEE SERVICE AVAILABILITY
Withdraw to your PayPal Account 2% of the sum withdrawal amount up to $1* For a list of PayPal services by country click here
TodayGiG Bank Payment by Payoneer $1* within 2 days, or $3 within 2 hours.

For more information, see Pricing and Fees.

Worldwide
Local Bank Transfer (LBT) $3 per transfer*.

For more information, see Pricing and Fees.

Worldwide
Direct Deposit (ACH)

 

$2 per transfer.

For more information, see Pricing and Fees.

US/UK/Spain/India/Bangladesh/Srilanka/ only

* Additional fees may apply based on your location and currency.

 

Buyers

Basics

  • You may not offer direct payments to sellers using payment systems outside of the Today GiG Order system..
  • Today GiG retains the right to use all publically published delivered works for TodayGiG marketing and promotional purposes.
  • Buyers may request a specific service from the Post a Request feature found from the Shopping dashboard. Services requested on TodayGiG must be an allowed service on Today GiG . Please click here for guidelines on approved services.

Purchasing

  • Buyers pay Today GiG to create an order from a seller’s Gig page or Custom Offer, using the Order Now button.
  • In addition buyers can request a Custom Order which addresses specific buyer requirements, and receive a Custom Offer from sellers through the site or through TodayGiG Anywhere.
  • Gigs may be purchased using one of the following payment methods: Credit Card, PayPal or TodayGiG Credit.
  • Processing fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover payment processing and administrative fees. As of January 2018, the current fees assessed to the total purchase amount are $1 on purchases up to $20 and 5% on purchases above $20. When purchasing from your seller’s balance (i.e. out of your earned revenues) or buyer’s shopping balance (resulting from any credits or refunds) you will not be charged a processing fee. Funds returned to your balance from cancelled orders will not include processing fees paid.
  • If you have funds in your account balance, either from your Shopping or available Revenue balance, it will be automatically applied to your next purchase.

 

  • You may not offer sellers to pay, or make payment using any method other than through the TodayGiG.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
  • To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, we do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from buyers on the Site or transferring payments to sellers on the Site. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor. Please see our Privacy Policy for more information here.

 

Taxes

Buyers may be charged with indirect taxes (such as VAT or GST) depending on their residency, location and any applicable law, in addition to the Gig price shown on the Gig page.

Orders

Basics

  • Once payment is confirmed, your order will be created and given a unique TodayGiG order number (#FO).
  • Sellers must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Gig.
  • Using the Deliver Work button may not be abused by sellers to circumvent Order guidelines described in this Terms of Service. Using the “Deliver Work” button when an order was not fulfilled may result in a cancellation of that order after review, affect the seller’s rating and result in a warning to seller.
  • An order is marked as complete after the order is marked as Delivered and then rated by a buyer. An order will be automatically marked as complete if not rated and no request for modification was submitted within 3 days after marked as Delivered.
  • We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact TodayGiG’s Customer Support department for assistance here.

Handling Orders

  • When a buyer orders a Gig, the seller is notified by email as well as notifications on the site while logged into the account.
  • Sellers are required to meet the delivery time they specified when creating their Gigs. Failing to do so will allow the buyer to cancel the order when an order is marked as late and may harm the seller’s status.
  • Sellers must send completed files and/or proof of work using the Deliver Completed Work button (located on the Order page) to mark the order as Delivered.
  • Users are responsible for scanning all transferred files for viruses and malware. TodayGiG will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
  • A Seller may cancel an order without the buyer’s consent at any given moment (Force Cancellation). However, this will have a negative effect on the seller’s status.
  • Buyers may use the “Request Revisions” feature located on the Order page while an order is marked as Delivered if the delivered materials do not match the seller’s description on their Gig page or they do not match the requirements sent to the seller at the beginning of the order process.

Reviews

  • Feedback reviews provided by buyers while completing an order are an essential part of TodayGiG’s rating system. Reviews demonstrate the buyer’s overall experience with the sellers and their service. Buyers are encouraged to communicate to the seller any concerns experienced during their active order in regards to the service provided by the seller.
  • Leaving a buyer’s feedback is a basic prerogative of a buyer. Feedback reviews will not be removed unless there are clear violations to our Terms of Service.
  • To prevent any misuse of our Feedback system, all feedback reviews must come from legitimate sales executed exclusively through the Today GiG platform from users within our Community. Purchases arranged, determined to artificially enhance seller ratings, or to abuse the TodayGiG platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
  • Feedback comments given by buyers are publicly displayed on a seller’s Gig page. Buyers have the option not to include a comment, but still rate the service. Cancellation of an order does not remove feedback unless mutually agreed.
  • Work Samples are the delivered images and videos sent to a buyer in a delivery message. Work Samples are added to a seller’s Live Portfolio on their Gig page if the buyer chooses to publish the Work Sample while providing a public feedback review.
  • Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited.
  • Responding and posting a review: Once work is delivered, the buyer has three days to respond and post a review (or 14 days for Gigs with shipping). If no response is provided within the response period, the order will be considered completed.
  • Users are allowed to leave reviews on orders up to 30 days after an order is marked as complete. No new reviews may be added to an order after 30 days.
  • Sellers may not solicit the removal of feedback reviews from their buyers through mutual cancellations.

 

Disputes and Cancellations

We encourage our buyers and sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact TodayGiG’s Customer Support department for assistance here.

Basics

  • Order cancellations can be performed on TodayGiG, when eligible, by Customer Support or through the Resolution Center per order.
  • Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation to these Terms of Service. Doing so may get your account temporarily disabled to investigate possible security violations. Note: once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
  • In the event that a buyer or seller encounters an issue related to the service provided in an order, you are encouraged to use the Site’s dispute resolution tools to attempt to resolve the matter.
  • TodayGiG reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
  • All transfer and assignment of intellectual property to the buyer shall be subject to full payment for the Gig and the delivery may not be used if payment is cancelled for any reason.
  • If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s shopping balance.
  • Revisions to deliveries can be performed by sellers based on the seller’s Gig and customer care. Sellers may determine the amount of revisions offered to buyers, including no revisions.
  • Requests for revisions can be performed through the Order page while the order is marked as Delivered.
  • Requesting to gain more services from sellers beyond the agreed requirements by using the Request Revisions button is not allowed.

Order Cancellations

  • TodayGiG encourages Buyers and Sellers to resolve service disputes mutually using the Resolution Center.
  • Eligibility for requests to TodayGiG to cancel an order will be assessed by our Customer Support team based on a number of factors, including violations to our Terms of Service, general misconduct, and improper usage of the TodayGiG delivery system. See below for Order specific eligibility.
  • Completed orders (or, where applicable, completed milestones) may be cancelled, upon review of our Customer Support team, up to 14 days after the order (or Milestone) is marked as complete.
  • Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.
  • Buyers must use TodayGiG Resolution Center to address their concerns and desired resolution related to the service provided by their seller prior to contacting Customer Support. Customer Support will not take any action against Orders where the buyers failed to inform their seller of issues related to the seller’s service and will allow sellers to provide a resolution first. This does not include non-permitted usage of TodayGiG.
  • Any non-permitted usage of Today GiG encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behavior, or other violations to TodayGiG’s Terms of Service.
  • TodayGiG Customer Support will cancel orders based on, but not limited to, the following reasons:
    • Active orders (after the buyer submits their requirements and before the seller delivers on TodayGiG)
      • The seller is late and unresponsive for more than 24 hours while the order is marked as Late.
      • Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
      • Users supplied or included copyright/trademark infringing materials as part of the Buyer requirements or the seller’s delivery.
      • The user is no longer an active TodayGiG user due to Terms of Service violations or closure of their account.
    • Delivered Orders (after the seller clicks Deliver Now and before the order is marked as complete)
      • The seller uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service to buyers.
        • Note: Multiple reported offenses will result in permanent suspension of your account.
      • The seller delivers no files and/or proof of work related to the agreed upon order requirements.
        • Note: Subjectivity of the materials in question will be reviewed by our Customer Support team.
      • The seller requests additional payments, on or off the TodayGiG platform, by withholding the final delivery of services directly related to the agreed requirements.
      • The seller is withholding the final delivery of services for improved ratings.
      • Buyers who abuse the Request Revisions button to gain more services from sellers beyond the agreed requirements.
      • Buyers who threaten to leave a damaging review to gain more services from the seller not related to the agreed requirements.
    • Completed Orders (after the order is marked as complete and before the 14 day limitation)
      • Users who have been reported to use copyright/trademark infringing materials after verification and with proof.
      • Buyers who did not purchase commercial use rights and are reported to have used the materials commercially.
        • Note: Terms of Commercial use is found on the seller’s Gig page and cannot be retroactively included once the order is completed for over 14 days.
      • Today GiG Customer Support will review cases of Order delivery manipulation that prevents buyers and sellers from fully utilizing our Resolution Center that enabled the order to be marked as complete.

 

Refunds

  • TodayGiG does not automatically refund payments made for cancelled orders back to your payment provider. Funds from order cancellations are refunded to the buyer’s balance as credit and are available for future purchases on Today. Funds returned to your balance from cancelled orders will not include processing fees paid.
  • Deposit refunds, when available from the payment provider, can be performed by our Customer Support team. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund from their account which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee. If any processing fees were added at the time of purchase to create a new order, the processing fees from that payment will not be refunded along with your deposit.

 

Reporting Violations

If you come across any content that may violate our Terms of Service, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by our Trust & Safety team. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.

Violations

Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing seller statuses or becoming permanently disabled based on the severity of the violation.

Non-Permitted Usage

Adult Services & Pornography – TodayGiG does not allow any exchange of adult oriented or pornographic materials and services.

Inappropriate Behavior & Language – Communication on TodayGiG should be friendly, constructive, and professional. TodayGiG condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.

Phishing and Spam – TodayGiG takes the matter its members’ security seriously. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them for commercial purposes without their consent.

Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the order page. Sellers further confirm that whatever information they receive from the buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the buyer. Any users who engage and communicate off of TodayGiG will not be protected by our Terms of Service.

Intellectual Property Claims – TodayGiG will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.

Fraud / Unlawful Use – You may not use TodayGiG for any unlawful purposes or to conduct illegal activities.

Abuse and Spam

Multiple Accounts – To prevent fraud and abuse, users are limited to one active account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Today GiG community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations to TodayGiG’s Terms of Service is cause for permanent suspension of all accounts.

Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on TodayGiG. This includes creating new multiple accounts to harass members through our message or ordering system.

Selling Accounts – You may not buy or sell TodayGiG accounts.

 

Limitation on Liability

IN NO EVENT WILL TODAYGIG, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.